ALBERT BRAKATU

IT/cctv, maintenance head and Security Manager

About

Highly accomplished IT and Security Manager with over 7 years of progressive experience in surveillance systems, risk management, and comprehensive IT support. Proven leader in optimizing security measures, managing cross-functional teams, and streamlining operations to enhance efficiency and reduce incidents by up to 20%. Eager to leverage strong technical acumen and leadership capabilities to drive security excellence in a challenging IT or security management role in Canada.

Work Experience

IT / Security Manager

Anaji Choice Mart

Sep 2023 - Present

Takoradi, Western Region, GH

Currently leads comprehensive IT and security operations, overseeing a 10-member team responsible for safeguarding assets and ensuring system integrity at a major retail establishment.

  • Directed all facets of IT and security operations, including strategic planning and daily oversight of a 10-member security team, ensuring robust protection of company assets.
  • Pioneered and implemented advanced security protocols, resulting in a documented 20% reduction in security incidents and enhancing overall operational safety.
  • Managed and upgraded critical CCTV surveillance systems, guaranteeing 24/7 real-time monitoring and maintaining high system integrity for continuous threat detection.

Operations Officer

First Watch Security

Feb 2023 - Aug 2023

Takoradi, Western Region, GH

Oversaw day-to-day security operations and provided essential technical support for advanced security systems at a leading security firm branch.

  • Supervised daily operations for security personnel, ensuring strict compliance with safety procedures and contributing to a secure operational environment.
  • Delivered critical technical support and troubleshooting for complex CCTV and digital security systems, minimizing downtime and optimizing performance.
  • Conducted regular, in-depth site audits to identify vulnerabilities, significantly improving security compliance and boosting client satisfaction ratings.

Head of Security

Manna Heights Hotel and Conference Centre

Sep 2020 - Oct 2022

Takoradi, Western Region, GH

Directed comprehensive security strategies and operations for a prominent hotel and conference center, leading a 15-person team to ensure guest and asset safety.

  • Led and mentored a team of 15 security professionals, establishing high standards for safety and security protocols for hotel guests and valuable assets.
  • Designed and implemented targeted security training programs, measurably enhancing staff readiness and significantly improving incident response times.
  • Strategically implemented advanced risk management strategies, which directly contributed to a 15% reduction in security breaches across the facility.

CCTV Monitoring Supervisor & IT Support Officer

Innotech Technologies

Jun 2018 - Aug 2020

Takoradi, Western Region, GH

Managed real-time CCTV surveillance and provided critical IT support, overseeing system integrity and resolving technical issues for a technology firm.

  • Directed the supervision of CCTV monitoring systems, ensuring real-time identification and rapid response to potential security threats.
  • Provided comprehensive IT support, successfully resolving over 50 hardware and software issues monthly, ensuring uninterrupted operational continuity.
  • Authored detailed reports on security incidents and system performance, providing critical data for management review and strategic decision-making.

Security Supervisor

Vizico Security Co. Ltd

Nov 2014 - Dec 2018

Takoradi, Western Region, GH

Coordinated extensive security operations and managed a large team across multiple sites for a security services provider.

  • Managed and coordinated security operations across multiple client sites, effectively leading a team of 20 security guards to maintain high security standards.
  • Developed and delivered comprehensive training programs for new hires, resulting in a 30% improvement in overall team performance within the first six months.
  • Streamlined incident reporting procedures, significantly enhancing response efficiency and improving the accuracy of post-incident analysis.

Education

IT Support Technician

Alison Online

Jan 2024 - Mar 2025

Online, N/A, N/A

CCTV Systems

Alison Online

Sep 2023 - Oct 2023

Online, N/A, N/A

Operations Management

Alison Online

Jan 2019 - Feb 2020

Online, N/A, N/A

Digital Network Security

Alison Online

Apr 2019 - May 2019

Online, N/A, N/A

Security and Risk Management

AFCAB

Jan 2015 - Dec 2015

N/A, N/A, N/A

Volunteer

President

Glory Aflame Choir

Jan 2022 - Dec 2023

Takoradi, Western Region, GH

Led organizational and administrative functions for a community choir, fostering team cohesion and managing public performances.

  • Presided over choir operations, including rehearsal scheduling, performance coordination, and member engagement initiatives.
  • Managed administrative duties, ensuring smooth communication and efficient resource allocation for choir activities.
  • Provided leadership and mentorship to choir members, fostering a collaborative and high-performing musical environment.

General Secretary

Vizico Guards Welfare Committee

Jan 2022 - Dec 2023

Takoradi, Western Region, GH

Managed administrative duties and communications for the welfare committee, supporting member well-being and operational efficiency.

  • Maintained official records and correspondence for the committee, ensuring accurate and timely information flow.
  • Facilitated effective communication between committee members and the broader guard community, addressing welfare concerns.
  • Contributed to initiatives aimed at improving the well-being and professional development of security personnel.

Certificates

Proficiency Levels 1 & 2

NVTI Takoradi

Sep 2011

Motor Vehicle Mechanics

Takoradi Technical Institute

Jul 2009

Skills

CCTV Systems

  • CCTV Surveillance
  • CCTV Installation
  • CCTV Monitoring
  • Troubleshooting

Network Security

  • Digital Network Security
  • Network Security Protocols
  • Firewalls
  • Basic Network Administration

Operations Management

  • Operations Management
  • Process Optimization
  • Operational Efficiency

IT Support

  • IT Support & Troubleshooting
  • Remote IT Support
  • Hardware Troubleshooting
  • Software Issue Resolution

Team Leadership

  • Team Leadership & Training
  • Team Management
  • Staff Development
  • Mentorship

Risk Management

  • Risk Assessment
  • Risk Mitigation
  • Security Protocols Development

Communication & Analysis

  • Strong Communication Skills
  • Analytical Skills
  • Problem-Solving
  • Critical Thinking

Software Proficiency

  • Microsoft Office Suite

Customer Service

  • Customer Service Excellence
  • Client Satisfaction